VPS Hosting Review : Ultima Hosts Reviews
Ultima Hosts VPS Reviews
World Wide Hosting Providing a Local Solution Since 1994 Ultima has been providing server and network solutions for its corporate clients. In 2005 Ultima launched its own hosting brand in response to a lack of hosting options which catered to professional developers. Ultima Hosts was initially designed to host Ultima\\\'s current clients but rapidly grew into one of the world\\\'s most successful hosting providers. Ultima expanded its Windows service offering in April 2007 with the launch of its London based Windows server and support services. In July 2007 Ultima again expanded its international services by offering Windows shared, VPS, dedicated servers and colocation from Melbourne. In 2009 Ultima continues to expand with its latest project of providing cheap high quality data services throughout Australia. Ultima is also planning on offering hosting services in Canada, Germany and Singapore in 2010. Our support staff are all part owners in the company and are located through the globe from London, Melbourne and Montevideo. Whether it is early in the morning or late at night you are sure to get a timely knowledgeable response.
| VPS Provider | No. of Reviews | Uptime | Speed | Support | Features | Price | VPS Score |
|---|---|---|---|---|---|---|---|
| Ultima Hosts | 2 | 5.5 | 7.5 | 5.5 | 5.5 | 7.5 | 6.5 |
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Ultima Hosts Lose VPS - UK and Europe Customers Beware
Review Score: 3
Date: Added: 1283686323
I previously wrote a glowing review for this company in December 2009 on another review site. However, the acid test of a company is how it responds when something goes seriously wrong with their systems and procedures.
On 1st September I raised a support ticket as I was unable to access my VPS that I use for a small number of clients requiring Windows hosting. It transpired that the VPS had been 'lost' during a migration together with the image backup I had created, resulting in total loss of all custom installed applications and data. The excuse offered was 'a communication error on our behalf'.
If this were not bad enough, the offer of compensation was merely to create a new VPS and give me a month free. Naturally I made an attempt to negotiate an improvement on this offer, including 3 months free hosting, credit of fees since the failed migration and a new VPS package that included DotNetPanel to make setup and restoration quicker.
The response was \"I am going to refund your payments from the migration date. Please find a new host.\"
I was somewhat taken aback by this attitude toward a customer, especially given an excellent relationship up to this point. Perhaps it was a knee jerk reaction at the end of a long day? (our dialogue had stretched 14 hours). I gave Ultimahosts one further opportunity to consider their response and confirm that they really did wish to just jettison a customer in such a manner. This was confirmed by the refund of 2 payments (I maintain that this is at least one payment short) and a comment that the issue is \"now closed and will no longer garner any response from our support team\".
Readers may agree that such an extreme failure in a company\'s duty of care toward a customer\'s data through their admitted negligence, and the resulting havoc created, warrants a claim for financial compensation for expenses incurred that would, in all likelihood, be upheld by a court.
I am based in the UK and since taking out my contract I had dealt with Ultimahosts Europe Ltd. Enquiries in the last couple of days have revealed that this branch of the company was dissolved at Companies House on 6th July 2010 and all operations appear to now be handled from the USA. Customers were never notified of this, merely that a \"Simplified Billing and Support System\" was being introduced. This was advised via their ticketing system, also on 6th July. It required a new account login. I note that the UK operation is still listed as active on their website.
It would appear that UK customers have been \'migrated\' to the USA without their knowledge and any attempt at legal recourse for catastrophic events will be impossible to expedite.
I have a full record of all my discussions with the company on this issue, having had the foresight to save locally the webpage for the Ticket under which the discussions took place before they unilaterally closed my account - in so doing they were actually in breach of their own T&C by failing to give 30 days notice.
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Adam
Review Score: 10
Date: Added: 1252517960
Never had any issue in the last 12 months that I've been with UltimaHosts.net. VPS is still very fast and stable. I recommend them to everyone who is looking for a solid windows vps.
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